Returns & Exchanges
At Plug, we stand behind the quality of our electronics and want to ensure you are completely satisfied with your tech. If your device isn't the perfect fit, you can return or exchange it within 30 days of delivery.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the electronics you wish to return.
Prepare the Device
Factory reset your device to remove all personal data and securely pack it in its original packaging with all included accessories and cables.
Ship It Back
Print the prepaid shipping label provided via email, attach it to your package, and drop it off at any authorized carrier location.
Quality Inspection & Refund
Once our technicians verify the device's condition, we will process your refund or ship your exchange within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing